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Transforming Shelters to Save More Cats: Activist Toolkit

Approach Your Local Shelter

Once you have a better understanding of what’s happening in your community and have organized a strong group of concerned community members, it’s time to approach your shelter. Make sure everyone in your group is on the same page about what policy and program changes you’re recommending, and choose a spokesperson to contact the shelter. The spokesperson should then call or email the shelter to request a meeting with the director or other staff members. Be sure to introduce yourself, including who you are, your title in the group, why you care about these issues, and any experience you have with TNR or caring for outdoor cats.

Before the Meeting

During the Meeting

  • Suspend Judgment and Be Positive – Be positive and friendly in your interactions, and offer your help wherever possible. Keep in mind that shelter staff want to save animals lives but may be facing a range of challenges.
  • Listen! – Listen for key words or phrases that can help you understand any underlying issues or concerns that the shelter staff may have. You may be able to comment on the issue or clarify how the new program or policy could work. Make a note of any questions the shelter staff has, and respond if you know the answer or offer to send them a response later after you’ve had a chance to do some research.
  • Be Understanding – In many shelters, current practices and programs have been in place for decades. Shelter staff may have a difficult time imagining how this new approach could work for them. Be mindful of this, but also ensure them that it is feasible and that you and the community are there to help and support them.
  • Be Prepared to Address Tough Questions – It is not important, or even possible, to have answers to every question. It is OK to say that you do not know the answer to a question, but that you will find out and get back to them with more information. Do not pretend to know the answer to a question when you don’t. Do not respond to every part of every question. Stick to the most important parts.
  • Offer to Help – If you volunteer locally conducting TNR, offer to partner with the shelter and ask them to refer callers to your group instead of trapping the cats. Be realistic and do not agree to help in a way that is not feasible for you or your organization.
  • Make Connections – Provide contact information for your group or other groups that may be able to help. Also, encourage the shelter staff to contact Alley Cat Allies for guidance as they consider this transition. We are here to help and have experience working directly with shelters as they adopt TNR programs and make other positive changes for cats. If the shelter’s staff needs to be trained on TNR, refer them to Alley Cat Allies’ webinars.
  • Propose a Pilot Program – If the shelter seems receptive but unsure of how TNR would work in your community, propose implementing a pilot program before addressing the entire community. A pilot program focuses TNR on no more than one or two neighborhoods. Pilot programs are designed to be successful with the minimum commitment level of resources and volunteers. They are a good way to show shelter and animal control staff that TNR really works. Providing assurance that the program will be tested first and modified as needed has persuasive power. If the pilot works, it is more likely that an expansion program will be supported.
  • Remember That Small Steps Equal Big Wins– If the shelter agrees to a pilot program, thank them and work with them to assure that enough time and resources are available to show how TNR can benefit the cats, the shelter, and the community.
  • Ask for Another Meeting – This is particularly important if no agreement is reached or there are still major questions. Even if all of the details are resolved in your favor, it is important to continue to build the relationship.

After Your Meeting

  • Send a Thank You Note – Send the staff members you met with a thank you email, thanking them for their time, and also recapping the programs and policies that you are encouraging them to adopt. Include answers to any questions that came up, and include a list of resources that they might find helpful.
  • Build the Relationship – Continue to stay in contact with the shelter staff, whether or not another meeting is scheduled. Depending on your relationship and their receptiveness, you may consider sending them news stories on TNR programs and any new resources that they might find helpful.

You Can Help Your Shelter Change

Animal shelters can make positive changes—with your help. Your shelter wants and needs support from the community. Many shelters are open to a conversation about making changes to preserve resources and save more animals’ lives—especially if community members are open-minded and willing to help them make the transition.

The DC CAT program in Washington, D.C., offers a guiding example of how community members can come together to ignite positive, sustainable changes for cats. In 2004, the D.C. Department of Health, which oversees the city’s animal control, approved a proposal from Alley Cat Allies, Washington Animal Rescue League, and Washington Humane Society to conduct a TNR pilot program. Calls about community cats were then referred to Alley Cat Allies, which worked with residents to conduct TNR. Within 18 months, more than 1,600 cats were neutered and vaccinated. As a result of the pilot program’s success, Washington Humane Society, which runs the city’s animal control, officially embraced TNR in 2006. The following year, Washington Humane Society opened the first high-volume spay/neuter clinic in D.C., and Alley Cat Allies was a founding member. In 2008, D.C. passed a law requiring animal control to promote TNR for community cats. The pilot program that started with a small number of cats sparked real social change in the way the community values cats’ lives. Read more about the DC CAT program.

Showing local officials that people want a humane approach to animal control—and that TNR is the best way to stabilize community cat populations—can eventually lead them to officially embrace the new model. It takes time to achieve full acceptance and implementation, but now is the time to plant the seed and begin talking to your local shelter about TNR.