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National Cat Help Desk Specialist

Job Summary

The National Cat Help Desk Specialist provides advice and support to individuals, shelters, rescue and TNR organizations, elected officials and municipal employees seeking help with a broad range of cat-related and policy situations. Inquiries come through a variety of media and may involve complicated and urgent situations. Compassion, empathy and discretion are vital skills required for this position. Creative problem-solving and critical thinking are also essential.

The National Cat Help Desk Specialist will also serve as an advocate for cats and the organization in a variety of settings, exercising the highest standards of constituent care and service, and always operating from the position of what’s best for the cats. Other key duties include: representing Alley Cat Allies in a professional manner at conferences, workshops, and events; and documenting and managing complex information in the data base system. The National Cat Help Desk Specialist will also conduct research on a variety of topics on issues and programs related to cats and the work of Alley Cat Allies.

Requirements and Qualifications

  • High school diploma required; Bachelor’s Degree preferred;
  • Experience and ability to assess individual and community needs and to respond appropriately.
  • Demonstrated critical thinking and creative problem solving skills.
  • Willingness and ability to take the initiative; proven self-starter.
  • Well-developed coping skills, with the ability to lessen emotional distress for yourself and others.
  • Ability to address sensitive matters tactfully.
  • Active involvement in, and knowledge of, animal rescue and/or animal rights, especially related to the issues facing cats.
  • A grasp of the fundamentals of community organizing, and the ability to communicate community organizing and actively participate with time and experience.
  • Ability to balance multiple projects and priorities in a fast-paced environment.
  • Good written, verbal and interpersonal communications skills.
  • Ability to work well as a member of a team.
  • Excellent customer service skills.
  • Attention to detail.
  • Ability to work at high-performing levels both collaboratively and independently.
  • Highly proficient computer skills with demonstrated knowledge of Microsoft Office Professional programs, data bases and other software and web applications as indicated.

Essential Functions

  • Must be able to see and read from a computer screen
  • Ability to sit at a work station for long periods of time
  • Ability to travel occasionally and to perform work outdoors
  • Ability to communicate clearly and concisely via telephone and in writing
  • Must be able to work around cats
  • Must be able to lift up to 30 pounds unassisted

How to Apply

Send a resume and cover letter to Please include your current or most recent salary information, and indicate where you heard about this job.